We collect information needed to create and manage accounts, respond to enquiries, process bookings, support payments and improve the Servesage experience.

Types of Data Collected:

• Account and Contact Data: Name, username, mobile number, email address, profile details and messages you send to us
• Booking Data: Selected restaurant or cafe, booking date and time, number of guests, order or service details and booking status
• Payment Data: Payment status, transaction reference and related billing details received from payment providers; we do not intend to store complete card or banking credentials
• Device and Usage Data: Browser, device, IP address, pages visited, referring pages and technical logs
• Cookies: Small files used to keep the portal secure, remember preferences and understand website usage

Servesage may use collected information to:

• Create and maintain your customer account
• Show relevant restaurants, cafes, categories, products and availability
• Process bookings, confirmations, payment updates, cancellations and refunds
• Send service messages, OTPs, booking notifications and important account updates
• Respond to questions, feedback, reviews and support requests
• Improve portal performance, content, search and customer experience
• Prevent fraud, misuse, unauthorised access and technical problems
• Meet legal, accounting and regulatory obligations

We may share relevant information with the restaurant, cafe or business connected with your booking so it can provide the requested service. We may also use trusted providers for hosting, authentication, messaging, analytics, customer support and payment processing. These providers may access information only as needed to perform their services. We do not sell your personal information. We may disclose information when required by law, to protect rights and safety, or in connection with preventing fraud and abuse.

We use reasonable administrative, technical and organisational measures to protect information. No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed. We retain information for as long as needed to provide services, manage bookings, resolve disputes, maintain business records, prevent fraud and meet legal obligations. When it is no longer needed, we take reasonable steps to delete or anonymise it.

Depending on applicable law, you may ask us to access, correct or delete your personal information, request details about its use, withdraw consent where processing is based on consent, or object to certain processing. You may also manage cookies through your browser settings.

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion, subject to legal and operational requirements
• Ask us to restrict or object to certain processing
• Withdraw consent where applicable

Our portal may connect with third-party websites, payment gateways, maps, messaging tools or partner services. Their privacy practices are governed by their own policies. Please review those policies before sharing information with them.

Servesage is intended for users who can legally enter into a binding agreement. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

• Email: support@servesage.com
• Phone: +91 99116 49477
• Address: Office No 18, Ground Floor, Omaxe Arcade, Near By - Ansal Golf Link 1, Greater Noida, U.P